QL2.1 mounting hooks (16-mm) and handle

I contacted you to report the failure of this item multiple times, and heard no resolution to my complaint.
Don't bother me with these meaningless surveys.

In case it’s not clear for others, as it wasn’t clear for me, and when I asked the customer service they gave me incorrect information:(harmlessly incorrect, but incorrect all the same)

This is the size hook that came with your bag. Easy to use/replace and install. I fixed my bag without needing an instruction manual and simply needing the right torx head for a screwdriver. Super happy that Ortlieb supplies these parts; the saccoche itself was sheared off of my rack at the hooks in a near collision with a dump truck. The bag itself ended up pinned between the truck body and wheel. There was minor damage to a pump I had inside the bag, and some of the reflector was scraped off but otherwise the bag is dusty but intact. Replacing the hooks and mounting rail left me with an almost good as new rear bag. Amazing. I’m a world where most companies would you make you replace both bags, it’s refreshing to be able to repair instead, especially as a cyclist attempting to be conscientious about waste and etc.