Shipping policy
Shipping Rates Within Canada
|
Province |
Order total before taxes | Rate |
|---|---|---|
| All Canadian provinces except Yukon, NWT, Nunavut and rural areas* | $99 and over | FREE |
| All Canadian provinces except Yukon, NWT, Nunavut and rural areas* | under $99 | $10.99 |
| Yukon, NWT, Nunavut and rural areas* | Flat Rate | $30 |
*Please note that the flat rate applies at all times for shipments to the Northwest Territories, Yukon, and Nunavut, even during free shipping promotions.
Shipping and Tracking
- Orders are shipping through a trusted reputable provider.
- Your item usually ships within 48 business hours.
- Delivery in 3 to 9 business days everywhere in Canada.
- Only have a PO box? Contact us at info@ortlieb.ca.
- You should receive a tracking number by email once your order ships. If for some reason you do not, feel free to contact customer service at info@ortlieb.ca.
For any shipping-related inquiries or questions about our shipping policies, please don't hesitate to contact us via the Chat button on this site when it is activated (between 10 a.m. and 4 p.m. on business days) or send us an email at info@ortlieb.ca
Shipped Green + Shipped Shield – Smarter, worry-free shipping
We've bundled carbon-neutral delivery (Shipped Green) with full package protection against loss, theft, or damage (Shipped Shield) at a low combined cost. For just pennies per order, you get eco-friendly shipping plus hassle-free replacements if anything goes wrong. You cannot select them separately at checkout, but you may opt out by returning to your cart.
You'll find answers to all your questions about Shipped Shield and Shipped Green services in our FAQ.